May 2015


In recent months, the MACC Enterprise Risk Management (ERM) team lead by Raja Khan Raja Ahamd, Ahmad Ariff Mahidin and Subject Matter Expert (SME)Consultant, Teh Chau Chin, have been working on enhancing the CRM. They incorporated the Enterprise Risk Management (ERM) approach into the current CRM methodology.

The new and improved CRM 2.0 has been formulated using ISO 31000: 2009 Risk Management — principles and guidelines. Notable features and advantages of CRM 2.0 are:

  • Support top management strategic needs:
  • Adopt a Top-down Approach
  • Focuses on Strategic and Significant Corruption Risks
  • Focuses on Areas of Greatest Importance and Value
  • Practical approach and buy-in:
  • Involves “Client” Participation
  • Draws on Governance Guidance
  • Adopt a more scientific risk measurement approach:
  • Impact and likelihood measurement to rank corruption risks
  • Developed based on international risk management principles and standards

The essence of this approach is linking corruption risks to an entity’s strategic objectives and the key processes. This allows for the possibility of the corruption risks identified for these key processes to be exposed with greatest impact to the entity.

Corruption risks are measured and ranked in the order of High, Significant, and Moderate and Low ratings by comparing the impact and likelihood of occurrence against the risk tolerance of the entity. Corruption risk action plans are prepared based on the risk ratings upon selecting the risk treatment options to: a) Terminate; b) Reduce; c) Accept or d) Pass-on, the risks. This will unlock into an action plan of which management can undertake to ensure that corruption risks within the organizations are not only addressed but actions are taken to stop and or prevent it from happening.

It was a very opportune moment for the team to have a test run for the new CRM 2.0, when the Malaysian Anti-Corruption Academy (MACA) invited them to train a combination of local and international delegates on corruption risk management.

The training not only covered the formula and methodology for CRM2.0 but practical training methods and breakout sessions are also implemented to enhance the skills of the participants. This training approach has been able to engage them in live case studies and work groups, the areas of skills development include application of interview methods, facilitating a CRM workshop, how to get buy in from top management, and the approach to undertake CRM in a real environment. In summary, the participants were equipped with the knowledge and resources to return to their organizations and home countries to use CRM from a resource and practical stand.

While the first group of participants are a combination of delegates from several countries that include Botswana, Taiwan, Tanzania, Papa New Guinea as well as local participants from Telekom Malaysia, CCM and ALAM, the second group are entirely from the Egyptian Anti-Corruption Agency that was lead by its Under Secretary.

The overwhelming responses with excellent rating from the participants, CRM 2.0 is ready for the market place at large. The MACC team that comprised of Raja Khan Raja Ahmad, Teh Chau Chin, Ahmad Ariff Haji Mahidin, Datin Radhika Nandrajog, Zakiah Hassan and Halimah Md Shariff is now gearing up to take CRM 2.0 to meet its target audiences in both the public and private sectors.



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